Return Policy

Items can be returned within 7 days upon receipt of shipment. Items must be returned in the same condition as sent. The policy cannot accommodate purchases that have been misused, altered, or otherwise damaged.

Please note that the buyer will be responsible for the return shipping cost. We will issue a refund for the purchase price minus the shipping upon receipt of merchandise.

If your merchandise is damaged upon arrival or lost in transit, please contact us immediately for assistance.

To start a return, you can contact us at hello@yizisun.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@yizisun.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.